If space is available, tickets are delivered to your stateroom the day you embark. Can I pre-book tours for all segments of my voyage? Guests who are booked under separate booking numbers for separate segments of their voyage may pre-book tours by making the requests under each booking number.If you are booked under a single booking number for multiple cruise segments, tours for both segments will be displayed.A: View the destinations pages of our web site for extensive details on specific shore excursions or contact our Shore Excursions Call Center at 1-888-425-9376 or 206.626.7320 (Monday - Friday, am - pm, and Saturday & Sunday am - pm Pacific Time).Q: I have a disability and need an accommodation on the tours I select. A: Yes, many tours can provide necessary accommodations such as wheelchair access.Q: How can I confirm the Shore Excursion Department has received my tour request?A: The best way to confirm that your request has been received is to make your request online.For all other cancellations (whether by you, Holland America Line or the shore excursion operator), a credit will not be issued on your card.Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation fee) will show up as a credit on the shipboard account of the person who was to take the shore excursion.
To check the availability of the shore excursions of your booked cruise, please Login. A: If the tour you are interested in is sold out, you may add your name to our waitlist online.If the itinerary does not reflect what you have requested, you may update it accordingly.The Shore Excursion Department cannot confirm receipt of shore excursion requests that are faxed or mailed to our office. A: In the case of online cancellations made by you (which cannot be made during the 3-day period prior to cruise departure) or cancellations made by us more than 3 days prior to cruise departure, we will issue a credit on the credit card that you used to pay for the booking.You will then have 72 hours to return to the Shore Excursion Booking tool and complete your purchase.All remaining waitlist requests are forwarded to the ship before the cruise departs and are processed prior to onboard bookings.If you wish to make changes or purchase additional tours, please visit the Shore Excursion Desk once you board the ship.Optional excursions during the land portion of an Alaska & Yukon Land Sea Journey are also available for purchase at our tour desks in each city.However, because the availability of accessible transportation can be limited around the world guests who need an accommodation due to a disability should inquire in advance whether a shore excursion will be able to accommodate their needs.In this regard, it is important to keep in mind that shore excursion options are subject to the laws of their own country, including with respect to accommodating the needs of guests with disabilities.Q: Does Holland America Line offer children's prices? Children's prices, where applicable, will be listed on the order form and in the individual shore excursions shown for each destination featured on the web site.These prices generally apply for children aged 12 and under.