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If you encounter problems after installation, do a manual rollback.Uninstallation To manually roll back to the previous build: Visit the following web site for more information about updates to this product: The problem that I am experiencing is that the client fails to update definitions.When I right click and select "Update Now" it attempts to connect and I receive the following error: "Unable to connect to the server. Offline clients that become online after the time period expires can still update components if you selected Let clients initiate component when they restart. Otherwise, they update components on the next schedule or if you initiate manual update. server can notify online clients to update components after it downloads the latest components, and offline clients when they restart and then connect to the server.

I assumed that there must be some kind of connection between the server and the clients so the clients can obtain new updates and configuration parameters.Prior Releases Note: Only this critical patch was tested for this release.Prior hotfixes were tested at the time of their release.Optionally initiate Scan Now (manual scan) on client computers after the update.If the Office Scan server is unable to successfully send an update notification to clients after it downloads components, it automatically resends the notification after 15 minutes.There may be a problem with the server, or the network, or the proxy information is incorrect. Check if these could help you: Can Office Scan clients automatically update from the Internet even if there is no connection to the Office Scan Server?Please contact Officescan administrator for assistance" I can access the internet just fine and no proxy settings have been set. We have a distribution Trend Micro Officescan on company computers.After updating the distribution server to service pack 1, do not upgrade clients to version 10.6.2108 but three clients that I installed manually (with some difficulty). October 03, 2017 Trend Micro™ Office Scan™ XG Patch 1 Critical Patch R1 - Server Build 1737 and Agent Module Build 1612 Note: This Critical Patch R1 fixed Office Scan (OSCE) XG Critical Patch 1737 caused OSCE agent keep switching scan methods between Conventional Scan and Smart Scan.Contents ------------------------------------------------------------------- Filename Build Number ------------------------------ ------------ Office Scan\PCCSRV\ ------------------------------------------------------------------- CGIRes UTF812.0.0.1737 libeay321.0.2.10 Office Scan\PCCSRV\Admin\ ------------------------------------------------------------------- Office Scan\PCCSRV\Admin\Utility\Client Packager\ ------------------------------------------------------------------- Cln Office Scan\PCCSRV\Admin\Utility\Edge Server\ ------------------------------------------------------------------- *.* Office Scan\PCCSRV\Admin\Utility\list Device Info\ ------------------------------------------------------------------- list Device 6.2.0.1050 Office Scan\PCCSRV\Admin\Utility\Policy Export Tool\ ------------------------------------------------------------------- CGIRes UTF812.0.0.1737 Office Scan\PCCSRV\Admin\Utility\SQL\ ------------------------------------------------------------------- *.* lib SQLDatabase 12.0.0.1737 Office Scan\PCCSRV\Admin\Utility\TMVS\ ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\Admin\Autopcc.cfg\ ------------------------------------------------------------------- Ap Ap NT_X64Office Scan\PCCSRV\Cm Agent\ ------------------------------------------------------------------- CGIRes UTF812.0.0.1737 libeay321.0.2.10 Product 12.0.0.1737 ssleay321.0.2.10 1.2.3.0 Office Scan\PCCSRV\Download\ ------------------------------------------------------------------- Cln Pack_Office Scan\PCCSRV\Download\Engine\ ------------------------------------------------------------------- falcon32falcon32falcon64falcon64Office Scan\PCCSRV\Download\Pattern\ ------------------------------------------------------------------- Office Scan\PCCSRV\Download\Product\ ------------------------------------------------------------------- Dlp Lite_Dlp Lite_Common_x64Office Scan\PCCSRV\Engine\ ------------------------------------------------------------------- Tm Aegis Sys 2.976.0.1239 2.976.0.1239 2.976.0.1239 2.976.0.1239 Tm Eng 2.976.0.1239 2.976.0.1239 2.976.0.1239 tm Cfw 5.83.0.1038 tm 5.83.0.1038 Tm 5.83.0.1038 Tm Pfw 5.83.0.1039 Tm Pfw 5.83.0.1038 1.2.0.1028 Office Scan\PCCSRV\Engine\CCSF\Trx Handler\ ------------------------------------------------------------------- libeay321.0.2.10 Office Scan\PCCSRV\Engine\X64\ ------------------------------------------------------------------- Tm Aegis Sys 2.976.0.1239 2.976.0.1239 2.976.0.1239 2.976.0.1239 Tm Eng 2.976.0.1239 2.976.0.1239 2.976.0.1239 tm Cfw 5.83.0.1038 tm 5.83.0.1038 Tm 5.83.0.1038 Tm Pfw 5.83.0.1039 Tm Pfw 5.83.0.1038 1.2.0.1028 Office Scan\PCCSRV\Engine\x64\CCSF\Trx Handler ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\LWCS\ ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\SRS\ ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\PLM\PHP\ ------------------------------------------------------------------- libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\Pccnt\ ------------------------------------------------------------------- Client NTRt 13.0.0.1612 Office Scan\PCCSRV\Pccnt\Common\ ------------------------------------------------------------------- com.trendmicro.json [email protected]_WIN32libeay321.0.2.10 13.0.0.1612 Ofc Pfw 13.0.0.1612 13.0.0.1612 Pcc 13.0.0.1612 ssleay321.0.2.10 Tm 13.0.0.1612 Tm Listen 13.0.0.1612 Tmop 3.0.0.1038 Tmop Chrome Msg Host322.0.0.1094 Tmop Ext 2.0.0.1094 Tmop 2.0.0.1094 Tm 2.0.0.1094 Tmopsm 3.0.0.1038 Tm 3.0.0.1542 13.0.0.1612 tm Cfw 5.83.0.1038 Tm Fp Hc 5.83.0.1038 tm 5.83.0.1038 Tm 5.83.0.1038 Tm Pfw 5.83.0.1039 Tm Pfw 5.83.0.1038 Tm Pfw Ctl_5.83.0.1038 Tm Pfw 5.83.0.1038 5.83.0.1038 Office Scan\PCCSRV\Pccnt\Disk1\ ------------------------------------------------------------------- *.* Office Scan\PCCSRV\Pccnt\Drv\ ------------------------------------------------------------------- 2.976.0.1207 2.976.0.1207 7.0.0.1126 3.0.0.1005 3.0.0.1064 3.0.0.1064 5.83.0.1038 5.83.0.1038 Office Scan\PCCSRV\Pccnt\Drv\X64\ -------------------------------------------------------------------- 2.976.0.1207 2.976.0.1207 7.0.0.1126 3.0.0.1005 3.0.0.1064 3.0.0.1064 5.83.0.1038 5.83.0.1038 Office Scan\PCCSRV\Pccnt\Win64\X64\ ------------------------------------------------------------------- CCSF_X64fc Wofie 13.0.0.1612 libeay321.0.2.10 13.0.0.1612 Ntrt 13.0.0.1612 Ofc Pfw Svc_6413.0.0.1612 13.0.0.1612 Pcc 13.0.0.1612 ssleay321.0.2.10 Tm 13.0.0.1612 Tm Listen Share_6413.0.0.1612 Tmop 3.0.0.1038 Tmop Ext 2.0.0.1094 Tmop Ext Ins322.0.0.1094 Tmop 2.0.0.1094 Tmop IEPlg322.0.0.1094 Tm 2.0.0.1094 Tm Osprey322.0.0.1094 Tmopsm 3.0.0.1038 Tm Sock_6413.0.0.1612 13.0.0.1612 tm Cfw 5.83.0.1038 Tm Fp Hc 5.83.0.1038 tm 5.83.0.1038 Tm 5.83.0.1038 Tm Pfw 5.83.0.1039 Tm Pfw 5.83.0.1038 Tm Pfw Ctl_5.83.0.1038 Tm Pfw 5.83.0.1038 5.83.0.1038 Office Scan\PCCSRV\Web\Service\ ------------------------------------------------------------------- 12.0.0.1737 CGIRes UTF812.0.0.1737 Cmd 12.0.0.1737 Db 12.0.0.1737 lib Cmd Hndlr Client V212.0.0.1737 lib Cmd Hndlr Console V212.0.0.1737 libeay321.0.2.10 Log 12.0.0.1737 Ofc Notify 12.0.0.1737 Ofc Edge 12.0.0.1737 Ofc 12.0.0.1737 Ofc 12.0.0.1737 OSCEIntegration 12.0.0.1737 ssleay321.0.2.10 Office Scan\PCCSRV\Web_OSCE\Web\CGI\ ------------------------------------------------------------------- 12.0.0.1737 CGIRes UTF812.0.0.1737 cgi Rq 12.0.0.1737 libeay321.0.2.10 Office Scan\PCCSRV\Web_OSCE\Web_console\CGI\ ------------------------------------------------------------------- 12.0.0.1737 CGIRes UTF812.0.0.1737 cgi Show Client 12.0.0.1737 cgi Show 12.0.0.1737 cgi Show Server 12.0.0.1737 cgi Show Active 12.0.0.1737 cgi Show 12.0.0.1737 cgi Show Compliance 12.0.0.1737 cgi Web libeay321.0.2.10 ssleay321.0.2.10 Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\aegis\ ------------------------------------------------------------------- data_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\Auth\ ------------------------------------------------------------------- admin_account_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\clientmag\ ------------------------------------------------------------------- client_ofsc_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\ ------------------------------------------------------------------- ln_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\l10n\ ------------------------------------------------------------------- l10n.l10js Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\dlp\ ------------------------------------------------------------------- dlp_File Attr_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\common\serveradm\ ------------------------------------------------------------------- server_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\logs\ ------------------------------------------------------------------- logs_bm_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\widget\ ------------------------------------------------------------------- help_db_Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\widget\inc\class\proxy\ ------------------------------------------------------------------- Http Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\widget\repository\widget Pool\wp[number]\inc\ ------------------------------------------------------------------- *wp[number] depends on user's environment, it would be wp1, wp2..Office Scan\PCCSRV\Web_OSCE\Web_console\HTML\widget\repository\widget Pool\wp[number]\interface\ ------------------------------------------------------------------- analyze *wp[number] depends on user's environment, it would be wp1, wp2..Office Scan\PCCSRV\Web_OSCE\Web_console\Remote Install CGI\ ------------------------------------------------------------------- cgi Get 12.0.0.1737 CGIRes UTF812.0.0.1737 This Critical Patch installation package automatically rolls back the Office Scan server to its previous configuration if there are problems during installation.

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