For the most part of the last decade, since Chatbots began appearing in businesses, they have been using a scripted approach.This involves creating complicated logical workflows, based on expected customer interaction, and pre-recording all possible answers which the system can respond with to each customer request.Over the years, Chatbot technology has evolved into ever more complex systems, where computer responses have been modeled using human linguistic semantics and heuristics.
With a wide range of possible applications, the potential for what Chatbots can do is truly enormous. Traditional integrations typically involve custom designed systems which function on individual sites or standalone applications and are tailored to specific business needs.
Many websites now feature specialized Chatbots which know about current product inventory levels and order statuses.
They help shoppers find and purchase products online reducing the amount of time they spend shopping.
Chatbots are automated chat engines which augment their human customer service counterparts and handle some of the volume of incoming customer requests by focusing on predictable and routine inquiries.
Working through both visual and voice user interfaces, they can respond to questions directly through messenger-like systems, as well as through traditional phone line based communications.